Technical Support Specialist

4 weeks ago

Essex, United Kingdom Alecto Recruitment Full time
Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team at Alecto Recruitment. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their security systems are functioning optimally.

Key Responsibilities:
  • Provide remote technical assistance via email, phone, and remote PC login sessions.
  • Conduct on-site support, performing in-depth diagnostics when remote solutions are not feasible.
  • Commission systems installed by our customers, ensuring proper setup and functionality.
  • Support the sales team with site surveys, reviewing technical specifications, and preparing AutoCAD drawings for installation planning.
  • Offer technical expertise on product performance and application, helping customers with troubleshooting and system configurations.
  • Maintain customer satisfaction by delivering exceptional service, ensuring issues are resolved quickly and professionally.
Ideal Candidate:
  • We're looking for a motivated and technically skilled individual with the following qualifications:
  • 2+ years of experience in a technical support or field engineer role.
  • Strong understanding of electronics, IT systems, and security equipment (intercom, access control, CCTV).
  • Excellent problem-solving skills with a logical approach and ability to work well under pressure.
  • Strong communication skills, both verbal and written, with the ability to explain complex issues clearly to customers.
  • Customer-focused mindset with a passion for delivering high-quality service.
  • Ability to work independently and collaboratively within a team.
What We Offer:
  • Salary: Competitive package ranging from £28,000 to £39,000 (negotiable based on experience).
  • Bonus: Yearly bonus between £2,000 - £4,000.
  • Continuous training: Opportunities for ongoing professional development and personal growth.
  • Company benefits: Company-provided mobile phone, laptop, and expenses card for work-related travel.

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