Technical Support Specialist
3 weeks ago
Employment Type:
Full-Time
Aztrum is a prominent software organization committed to providing cutting-edge solutions and exceptional service to our clientele.
We are in search of a driven and meticulous Technical Support Specialist to become a vital member of our energetic support team and play a key role in our continued success.
As a Technical Support Specialist, you will serve as the initial point of contact for our customers and internal personnel facing technical challenges.
Your responsibilities will include delivering efficient and effective assistance, diagnosing issues, and ensuring a high standard of client satisfaction.
Technical Assistance:
Address incoming support inquiries through various channels, ensuring prompt and effective resolution of technical challenges.
Issue Resolution:
Identify and rectify technical problems related to hardware, software, and network infrastructures.
Keep precise and comprehensive records of support inquiries, troubleshooting actions, and solutions in the ticketing system.
Issue Escalation:
Recognize and escalate intricate issues to senior support personnel or specialized teams when required.
System Oversight:
Oversee systems and applications to guarantee optimal functionality and detect potential issues before they affect users.
Ongoing Development:
Engage in training sessions and team discussions to remain informed about new technologies, tools, and best practices.
Possess a foundational understanding of computer systems, networks, and software applications. A customer-focused mindset with a strong dedication to delivering high-quality service.
Experience with help desk ticketing systems is essential.
Familiarity with technical tools or languages (SQL query, SQL Server, Windows OS) is advantageous.
Knowledge of remote desktop support tools is beneficial.
Certifications in ITIL, CompTIA A+, or similar qualifications are a plus.
We offer a competitive salary along with performance-based bonuses.
Comprehensive health, dental, and vision insurance plans are available.
Opportunities for professional growth and career progression are provided.
Flexible working hours and a supportive work-life balance are encouraged.
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