Financial Recovery Officer
3 weeks ago
Role Overview
Key Duties
- Deliver operational support within the Income and Debt Recovery division for Cambridgeshire County Council, ensuring that effective, precise, and timely processes are followed throughout.
- Address and resolve service inquiries and requests, ensuring that operational priorities are met through accountability, in line with established service standards and procedures.
- Investigate and resolve customer inquiries, feedback, and commendations, escalating any grievances according to the appropriate protocols.
- Take initiative and ownership in identifying areas for service enhancement, proposing and implementing agreed improvements to boost operational efficiency.
- Foster a culture of customer service excellence within the team by contributing to the development of customer-centric processes, actively engaging in one-on-one discussions, and demonstrating positive behaviors.
- Show awareness and understanding of equal opportunities, as well as the diverse needs of individuals regarding their behavior, physical, social, and welfare requirements.
For more detailed information about the role, please refer to the job description.
Candidate Profile
- Strong verbal and written communication abilities
- Effective influencing and negotiation skills, both with clients and within the organization
- Demonstrated tact, diplomacy, and resilience
- Excellent organizational skills, meticulous attention to detail, and a collaborative team spirit
- Proven capability to take initiative and resolve issues
- Proficiency in Microsoft Applications for reviewing and presenting information.
- Familiarity with Agresso Unit4 ERP and Mosaic Social Care System is beneficial but not mandatory.
For additional details, please consult the job description.
Employee Benefits
At Cambridgeshire County Council, we value our employees and offer a range of benefits:
- Flexible working arrangements
- Flexible Bank Holidays
- Comprehensive wellbeing programs
- Employee discounts through Cambs Rewards
- A robust pension scheme
- IDEAL staff equality, diversity, and inclusion network
- Camweb, our staff intranet, to keep you informed
- An employee recognition program
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