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Food and Beverage Server

2 months ago

Newquay, United Kingdom Philema Hospitality Management Enterprise Full time

Join our esteemed establishment, a luxurious adults-only hotel that boasts breathtaking views and exceptional service. We pride ourselves on providing a memorable experience for our guests, complemented by our award-winning dining options and relaxing spa facilities.

Employee Benefits:

  • Tronc / Service charge applicable for Food & Beverage Departments
  • End of Season Bonus for hourly team members
  • Complimentary off-peak gym & spa membership
  • Discounts on spa treatments and dining
  • Reduced rates for overnight stays
  • Exclusive Friends & Family rates
  • Access to wellness programs
  • Rewards for length of service

Compensation: The starting hourly wage is £11.50, with an increase to £12 per hour upon successful completion of the probation period, plus £50 in vouchers.

Key Responsibilities:

  • Provide a warm welcome and exceptional hospitality to all guests, ensuring an unforgettable experience.
  • Address and resolve complaints professionally, adhering to company policies.
  • Collaborate with management to optimize sales performance and meet targets.
  • Maintain effective stock control and manage costs in the absence of the Restaurant Manager.
  • Serve food and beverages promptly, upholding our high standards.
  • Stay informed about current promotions and menu offerings.
  • Assist with event setups and functions as required.
  • Ensure accurate billing and payment processing in line with company policy.
  • Comply with health, safety, and hygiene regulations.
  • Foster positive relationships with all departments and communicate effectively.
  • Understand and adhere to fire safety and emergency procedures.
  • Perform additional duties as needed.