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Freight Forwarding Operations Manager
2 months ago
About the Role:
Xclusive Recruitment is seeking an experienced Ocean Freight Controller to join our team. As an Ocean Freight Controller, you will be responsible for managing the end-to-end booking, pricing, and quotations of manufactured shipments across the globe.
Key Responsibilities:
- Manage a vast network of over 600 suppliers/carriers, improving relationships and costing.
- Lead a small team of 4x Ocean Freight Experts, including performance reviews and 1-to-1 meetings.
- Ensure customer satisfaction with high-quality service at the best possible price.
- Coordinate various shipments, including OOG products, project forwarding shipments, and AOG time-critical shipments.
- Adhere to financial, quality, and safety targets at all times.
- Ensure compliance with all relevant administrative procedures and customs clearance.
Requirements:
- 3+ years of experience in Ocean Freight.
- Experience in managing or coordinating teams.
- Freight forwarding experience, ideally managing a large sub-contracted carrier base.
- Full fluency in customs compliance (MAWB/HAWB/C88/SAD/EUR1's, etc.).
- Strong background in multi-modal freight is desirable.
- Ability to handle Ocean freight LCL/FCL end-to-end, including customs clearance.
- Full functional knowledge of ocean freight LCL/FCL operations, including booking via carrier portals, documentation requirements, and deadline management.
- Customs clearance knowledge and prior experience handling customs clearance for ocean.
- Confident and articulate, commanding respect through knowledge, experience, and personal style.
- Passion for achieving and exceeding performance targets.
- Thriving under pressure, capable of managing multiple priorities and working to deadlines and objectives.
