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Client Advisor
2 months ago
We are seeking a dedicated and compassionate Client Advisor to join our Support Centre in Birmingham. As a key member of our team, you will play a vital role in delivering our specialist programme to support veterans in the Justice System.
Key Responsibilities- Receive referrals of veterans who are at risk of contact with the Justice System or are involved in the Justice System.
- Make first contact with referrals within 2 working days and complete initial registration.
- Upload client information to our case management system.
- Provide initial advice and guidance on registration.
- Support allocated caseworkers to engage with veterans after initial assessment.
- Support veterans to obtain proof of service and sign required consent forms.
- Provide accurate and responsive support to veterans and other stakeholders.
- Record all interactions with veterans accurately on our Salesforce case management system.
- High-quality written and verbal communication skills, with a personable manner and excellent telephone technique.
- Experience of advising and supporting individuals.
- Excellent IT and keyboard skills.
- Experience of business administration, in particular the use of databases and customer management systems to accurately record data.
- Strong organisational skills with a desire to achieve through own initiative.
- NVQ Level 4 Advice and Guidance.
- Empathy for those who have served in the Armed Forces.
- Understanding of those in the Justice System.
- Salesforce experience, which will be provided for the successful candidate if they are not already trained.
The successful candidate will also be subject to an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).
About UsForces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
