VIP Operations Manager

7 days ago

London, Greater London, United Kingdom Endeavor Full time

About the Role

We are seeking a highly organized and detail-oriented VIP Operations Manager to join our team at Endeavor. As a key member of our global events team, you will play a critical role in ensuring the smooth execution of our international art fairs and VIP experiences.

Key Responsibilities

  • VIP Data and Digital Management
    • Collaborate with our data and digital teams to maintain and manage our CRM database, ensuring data integrity and accuracy.
    • Liaise closely with our digital team to ensure the maintenance and regular updating of our VIP dashboard and website.
    • Manage our customer service platform, Intercom.
  • Invitation Process Management
    • Work closely with our data team to curate and review invitation lists for each fair.
    • Collaborate with our regional VIP teams to complete invitation reviews before every fair.
    • Oversee the sending of invitations and tracking of responses on Power BI, providing regular updates to our leadership team.
    • Review best practices and streamline the invitation process to enhance efficiency.
  • VIP Inbox Team Management
    • Manage a team of temporary VIP inbox staff for each fair, setting their schedules and arranging their contracts with HR.
    • Oversee the budget for VIP inbox staff and process their invoices.
    • Ensure clear communication and efficient workflow within the team.
  • VIP Consultant Support
    • Work closely with our VIP consultants to ensure they have all necessary information prior to each fair.
    • Oversee travel and accommodation for VIP consultants where relevant.
    • Help with planning around VIP consultant events in their respective cities, liaising with our regional VIP teams and events team.
  • VIP Desk Management
    • Shared management responsibilities of the VIP desk at all fairs, including supporting on training temporary VIP and exhibitor assistants.
    • Ensure that VIPs have a seamless and positive experience on-site.

Requirements

  • Proven experience in an arts-based institution is highly desirable.
  • Previous project management and operational experience.
  • Excellent communication and interpersonal abilities.
  • Experience of using Microsoft Suite, particularly Excel.
  • Proficiency in CRM systems.
  • Experience processing invoices and managing budgets desirable.
  • Strong analytical skills and attention to detail.
  • Demonstrated ability to streamline processes and improve operational efficiency.
  • Excellent organizational and time management skills.
  • Ability to work under pressure, meet tight deadlines, and collaboratively work as part of a team.
  • Experience of working with data, analytics, and a database preferable.
  • Flexibility to travel and work weekends as required.

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