Customer Service Liaison

7 days ago


Newton Aycliffe, Durham, United Kingdom Optimum Recruit Full time

We are seeking an experienced Customer Service Administrator to join our client's team at Optimum Recruit. The ideal candidate will have a proven track record in a similar role, handling incoming queries and liaising between customers and transport services to advise on delivery times and resolve any issues.

Key Responsibilities:

  • Provide exceptional customer service and support to clients
  • Liaise with transport services to resolve delivery issues and provide updates
  • Collaborate with internal teams to ensure seamless service delivery
  • Identify and implement process improvements to enhance customer experience

Requirements:

  • Previous experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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