Customer Service Liaison
7 days ago
We are seeking an experienced Customer Service Administrator to join our client's team at Optimum Recruit. The ideal candidate will have a proven track record in a similar role, handling incoming queries and liaising between customers and transport services to advise on delivery times and resolve any issues.
Key Responsibilities:
- Provide exceptional customer service and support to clients
- Liaise with transport services to resolve delivery issues and provide updates
- Collaborate with internal teams to ensure seamless service delivery
- Identify and implement process improvements to enhance customer experience
Requirements:
- Previous experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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