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Administrative Support Specialist
2 months ago
This role involves a range of administrative tasks to support the smooth operation of our office. The successful candidate will be responsible for managing portal tasks, including ID checks, AML checks, data integrity checks, and conflict checks. They will also be required to assist with client portal helpdesk duties, such as answering phone calls and responding to online chats.
Key Responsibilities- Manage portal tasks, including ID checks, AML checks, data integrity checks, and conflict checks
- Assist with client portal helpdesk duties, including answering phone calls and responding to online chats
- Work with IT/Dev/external suppliers to address technical issues with the site
- Liaise with fee earners and branch support staff on matter-related enquiries
- Perform general administrative tasks, such as client greeting and outgoing post
- Manage the Mattersphere System Database
- Creation of Associate contacts in Mattersphere
- Work through branch office requests for data changes
- Acute attention to detail
- Ability to multitask
- Professional, honest, flexible, and reliable attitude and approach
- Ability to work in a fast-paced, high-pressured environment
- Customer focus with a proactive 'can-do' attitude
- Strong communication skills and ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic, and ability to problem-solve
- Ability to prioritise workload
- Willingness to learn new skills and adapt to change
- Good understanding of Microsoft Office and case management systems
- Ability to travel to other offices to provide support when required
Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.
Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems, and growth.
Integrate: Bring together people and systems into a cohesive force.
Commit: To work with integrity and invest in long-term relationships, creating a strong market position and delivering sustained commercial advantage.
