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Complaints Intake Specialist
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Marlow, United Kingdom SRG Full timeResponsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...
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Complaints Intake Analyst
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Marlow, United Kingdom SRG Full timeResponsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...
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Marlow, United Kingdom SRG Full timeResponsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...
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Complaints Intake Analyst
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Complaint Intake Analyst
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Marlow, United Kingdom SRG Full timeJob Description Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based...
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Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...
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Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...
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Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...
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Complaints Intake Analyst
3 months ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeResponsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...
Complaint Intake Specialist
2 months ago
We are seeking a highly skilled Complaint Intake Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring the accuracy and efficiency of our complaint handling process.
Key Responsibilities- Triaging complaints from various channels and serving as the first point of contact with customers
- Ensuring data accuracy and making initial identification of complaint codes
- Coordinating work through established business rules and handling escalations for complex complaints
- Providing subject matter expertise in designated products and communicating with customers and distributors
- Supporting management with documentation and SOP reviews, as well as partnering with other departments to address queries and inquiries
- Must speak German or Dutch
- College or a 2-year Associate Degree is preferred
- Experience in a Quality environment or customer service support role, preferably in a healthcare setting
- Strong attention to detail, critical thinking, and ability to work independently
- High quality customer service skills and ability to express ideas clearly in written and oral communications
- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products
As a Complaint Intake Analyst at SRG, you will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering high-quality results and exceptional customer service.
