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Customer Experience Director

2 months ago

Abingdon, Oxfordshire, United Kingdom Pembrook Resourcing Full time
Job Overview

Pembrook Resourcing is seeking an experienced Aftersales Manager to lead our client's Service Department.

Key Responsibilities:

  • Manage and control Work-in-Progress (WIP), warranty, and debtors.
  • Oversee the parts support process and ensure Aftersales franchise standards and manufacturer relationships are maintained.
  • Lead a large team, driving business results through positive leadership and problem-solving.
  • Monitor and control sales activity, reviewing performance with team members and identifying areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.

Requirements:

  • Extensive experience in running a Service/Aftersales department within a main dealership in the UK.
  • Strong technical background and understanding of departmental KPIs.
  • Excellent leadership and communication skills, with the ability to command respect and trust from team members.
  • Commercially-minded with a flair for selling the department's value.

What We Offer:

  • A competitive remuneration package.
  • The opportunity to work with a reputable brand and company.