Shop Operations Manager

1 month ago


Teddington, United Kingdom Save the Children Full time
About the Role

We are seeking a highly skilled and motivated Shop Support Manager to join our team in Teddington. As a key member of our retail team, you will provide operational support to our Shop Manager and play a crucial role in ensuring the success of our shop.

Key Responsibilities
  • Provide operational support to the Shop Manager, including day-to-day management of the shop and leadership of the volunteer team.
  • Assist in the delivery of the shop's potential, working closely with the Shop Manager to understand the shop, community, and proposition.
  • Ensure operational excellence, helping to embed best practice ways of working and support the Shop Manager in empowering the volunteer team.
  • Take on responsibility for day-to-day operations and leadership of the shop in the Shop Manager's absence.
About You

We are looking for someone with proven retail skills, who understands the importance of teamwork and has excellent customer service skills. You will bring:

  • Retail or charity retail experience
  • Excellent customer service skills with the ability to build and maintain positive working relationships with a variety of people
  • A flexible, positive, and resilient attitude, able to work at pace in a fast-moving environment
  • Results-driven approach with experience of working to targets
  • Experience and confidence using a range of IT platforms, including MS Office and systems for the management of other areas
What We Offer

We offer a range of benefits, including flexible working options, a commitment to diversity and inclusion, and the opportunity to work for a leading charity that makes a real difference to the lives of children around the world.



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