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Director of Risk Optimization
2 months ago
About Our Team:
The team of fraud specialists works within the Professional Services area, utilizing their expertise and knowledge in the fraud prevention space to define and evolve the overall direction for the team. They also support individuals with their recommended strategies for a diverse customer base.
About the Role:
As the Head of Engagement Management, you will lead and develop a team of Engagement Managers. Our Engagement Managers support customers with optimizing their risk mitigation strategies, maximizing the value from LexisNexis Risk Solutions' fraud prevention product portfolio.
Key Responsibilities:
- Supporting Engagement Managers to deliver risk mitigation strategies that maximize the value from LexisNexis Risk Solutions' fraud prevention products
- Coaching Engagement Managers, including defining career development plans, completing enabling performance reviews, and holding regular catch-ups
- Tracking and driving key account growth through supporting the team with defining and executing account roadmaps
- Building and managing relationships with key executive and senior stakeholders across our customer base
- Collaborating with key customers to identify and address strategic issues, operational, and regulatory requirements
- Identifying and developing new opportunities by having a competent understanding of the core product, services, and fraud landscape
- Adding value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently
- Overseeing the scoping, prioritization, and delivery of customer account deliverables
Requirements:
- Previous experience as a fraud manager or equivalent within the financial services industry
- Experience with risk mitigation strategies utilizing industry-leading applications