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Supply Chain Operations Specialist
2 months ago
Tulip Recruitment is seeking a highly skilled Supply Chain Analyst to join our team. As a Supply Chain Analyst, you will play a crucial role in engaging and helping our clients leverage our solutions for success in their ecommerce initiatives.
Key Responsibilities- Client Relationship Management: Develop positive client relationships leading to overall client satisfaction, monitoring performance, and responding to client contact centre enquiries.
- Order Management: Actively manage existing client business, including order management, carrier claims, and identifying opportunities to improve.
- Process Improvement: Troubleshoot processes and derive possibilities for enhancement, ensuring work is delivered within established time-frames and up to the company's high standards.
- Inventory Management: Develop understanding of inventory, and stock control to support customer demands and ability to analyze risks in the supply chain.
- Communication: Communicate directly with clients the issues detected and their status and resolution, and collaborate with functional departments to achieve objective of task/enquiry.
- Education: Ideally holds a degree in business administration, logistics or a related field, or 2-3 years Administrator experience.
- Experience: Has knowledge and experience within ecommerce and fulfilment, experience in scheduling materials, and previous experience or awareness of working in organisations during peak trading periods.
- Skills: High customer service orientation, excellent communication skills with internal and external clients, good problem-solving as well as organizational skills, ability to work effectively in a team and independently, and good knowledge of the Microsoft Applications (Excel, Outlook, Word & PPT).
