Customer Service Representative

1 month ago


Walsall Wood, Walsall, United Kingdom Sunbelt Rentals Careers Full time
About The Role

Customer Services - It's a People Thing

We're looking for someone who can start a conversation in an empty room and always manages to get things done, no matter how much there is to do. If you're a people person who thrives in a fast-paced operational environment, we'd love to hear from you.

As a Customer Service Advisor, you'll be responsible for delivering a best-in-class service to our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

You'll be working in our customer contact centre, dealing with major customers and responsible for delivering a best-in-class service while using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email, and responding to website requests.

You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. It will also be your role to manage daily deliveries and collections within the depot.

We're a highly successful FTSE100 company, the UK's largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great Company pension scheme.

About You

We're looking for someone with exceptional communication skills, including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers. You'll be comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.

We're looking for a team player with a highly supportive, collaborative approach. You'll enjoy a varied work day in a fast-paced operational environment where you'll manage multiple tasks, deadlines, and targets while maintaining high standards of accuracy.

We're committed to continuous improvement, and we encourage our employees to put forward and act on suggestions to improve processes and service levels. You'll have a good level of computer literacy in MS Office packages and be willing to learn new IT systems.



  • Walsall Wood, Walsall, United Kingdom Sunbelt Rentals Careers Full time

    About the RoleSunbelt Rentals Careers is seeking a skilled Customer Service Representative to join our team. As a key member of our customer contact centre, you will be responsible for delivering exceptional service to our major customers.You will be the primary point of contact for customers, handling their queries and concerns in a professional and...


  • Walsall, Walsall, United Kingdom Opus People Solutions Full time

    Customer Service RepresentativeOpus People Solutions is seeking a Customer Service Representative to join their Contact Centre team. As a Customer Service Representative, you will act as a first point of contact for customers, enabling effective resolution of customer requests and delivering a service that enables customers to increasingly self-serve.Duties...


  • Walsall, Walsall, United Kingdom Opus People Solutions Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Opus People Solutions. As a Customer Service Representative, you will act as a first point of contact for customers, enabling effective resolution of customer requests and delivering a service that enables customers to increasingly self-serve.Duties and...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Walsall, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for providing excellent customer experiences.Key Responsibilities:Engage with customers to understand their needs and provide...


  • Walsall, Walsall, United Kingdom Interaction Recruitment Full time

    Job Title: Customer Service RepresentativeWe are currently recruiting for a Customer Service Representative to join our team at the RAC Call Centre in Walsall. As a key member of our customer service team, you will be the first point of contact for customers experiencing a vehicle breakdown, providing high levels of customer service and ensuring customer...


  • Walsall Wood, Walsall, United Kingdom Sunbelt Rentals Careers Full time

    About The RoleCustomer Services - It's a People ThingWe're looking for someone who can start a conversation in an empty room and always manages to get things done, no matter how much there is to do. As a Customer Service Advisor, you'll be doing one of the most important jobs in our business, looking after our customers.It's not about what you know, it's who...


  • Walsall Wood, Walsall, United Kingdom Sunbelt Rentals Careers Full time

    About The RoleCustomer Services - It's a People ThingWe're looking for someone who can start a conversation in an empty room and always manages to get things done, no matter how much there is to do. As a Customer Service Advisor, you'll be doing one of the most important jobs in our business, looking after our customers.It's not about what you know, it's who...


  • Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityWalsall Manor Hospital StoreWe are seeking a skilled Customer Service Representative to join our team at the Walsall Manor Hospital store. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising...


  • Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityWalsall Manor Hospital, West MidlandsWe are seeking a Customer Service Representative to join our team at Walsall Manor Hospital. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a Customer Service Representative to join our team at beBee Professionals in Walsall. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the...


  • Walsall, Walsall, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service Representative (Money Confidence Expert)At TSB Bank plc, we're committed to giving money confidence to our customers and communities. As a Customer Service Representative, you'll play a vital role in helping personal and business customers build confidence in using our banking services. You'll show and help them get the most from...


  • Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityWalsall Manor Hospital, West MidlandsWe are seeking a Customer Service Representative to join our team at Walsall Manor Hospital, West Midlands. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Working closely with other departments to ensure customer...


  • Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service RepresentativeAt AF Blakemore & Son Ltd, we are committed to delivering exceptional customer experiences.We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Walsall Manor Hospital store. As a key member of our retail team, you will play a vital role in supporting our store management and...


  • Walsall, Walsall, United Kingdom Interaction - York Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Interaction - York.As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.The successful candidate will have excellent communication and interpersonal skills, with the...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our clients at beBee Professionals. The ideal candidate will be the first point of contact for customers, handling inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...


  • Walsall, Walsall, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityMaximise sales and profit by carrying out allocated tasksWe are seeking a Customer Service Representative to support our store management and create a positive customer experience. As a key member of our team, you will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide outstanding customer service and support the store's operations in Walsall, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation...


  • Walsall, Walsall, United Kingdom Opus People Solutions Full time

    Customer Service Advisor OpportunityWe are seeking a passionate and customer-focused individual to join our Contact Centre team as a Customer Service Advisor. As a key point of contact for customers, you will play a vital role in delivering exceptional service and resolving customer requests in a timely and effective manner.Key Responsibilities:Provide...


  • Walsall, Walsall, United Kingdom Pertemps Wolverhampton Commercial Full time

    About the Role:We are seeking a skilled German speaking customer service representative to join our team at Pertemps Wolverhampton Commercial. As a customer focused individual, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Account Management: Assist customers...