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Field Service Specialist
2 months ago
Job Title: Field Service Specialist
Company: ENVEA Global
Location: West of London Area (M3 M4 corridor)
Job Type: Full-time
Industry: Environmental Instrumentation
Job Description:
We are seeking a highly skilled Field Service Specialist to join our team at ENVEA Global. As a Field Service Specialist, you will be responsible for providing product support, service, test, and repair of our full range of equipment across customer sites in the UK.
Key Responsibilities:
- Provide service and support to your allocated cluster of sites, including all associated documentation and paperwork using company reporting/knowledge/ticketing software/database.
- Travel to customer's industrial sites to repair, commission, calibrate, service, and fault find (to board level only) ENVEA products.
- Provide advice to customers to help them configure systems for their applications and diagnose on-site problems.
- Provide customers with up-to-date and accurate information on products and services available, calibration services, and training.
- Carry out functionality and system training at both customer sites and ENVEA premises.
- Ensure full and accurate data entry into customer database and timely completion of Service Reports.
- Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function.
- Provide feedback to the sales team to promote future business opportunities.
- Communicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations.
Requirements:
- Degree, HND, or Equivalent in Electrical and Mechanical Engineering
- Experience with Instrumentation in previous roles preferred in an Industrial environment.
- Experience in customer service/support and resolving problems to customer's satisfaction.
- Electronics experience, ideally with an instrumentation background.
- Field service experience would be a distinct advantage.
- Knowledge of Gas analysers/Particulate Emission Monitors would be a distinct advantage.
- Use of IT for equipment test, and reports writing.
- Use of standard test equipment.
About ENVEA Global:
ENVEA Global is one of the world's leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software.
ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values. Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries.
