Customer Engagement Manager

3 weeks ago

Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

Customer Engagement Manager Opportunity

About the Role:

We are seeking a highly skilled Customer Engagement Manager to lead our communication and engagement strategy for over 22,000 homeowners and tenants across the UK. As a key member of our team, you will be responsible for developing and delivering a comprehensive communications plan that aligns with our values and mission.

Key Responsibilities:

  • Develop and manage a strategic communications plan to engage with customers and stakeholders.
  • Collaborate with internal teams to ensure unified communications and messaging.
  • Produce high-quality content across various platforms, including digital, print, and events.
  • Measure the effectiveness of communications and seek opportunities for improvement.
  • Build strong relationships with senior stakeholders and act as the main point of contact for customer communications.

About You:

  • 3+ years of experience in corporate communications, PR, media, or a related field.
  • Exceptional written and verbal communication skills, with a strong ability to influence and collaborate with senior management and colleagues.
  • Highly organized, creative, and self-motivated, with the ability to manage multiple priorities and thrive under pressure.

Why McCarthy Stone?

Join a team committed to enhancing the lives of older adults through thoughtful communication and engagement. If you're ready to make a meaningful impact and lead innovative communication strategies, we want to hear from you.

McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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