Assistant Manager

4 weeks ago

Southampton, Southampton, United Kingdom Tenpin Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Tenpin. As a key member of our management team, you will be responsible for ensuring our customers have a great time when they visit us.

The ideal candidate will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You will need to be well-organized, approachable, and show initiative. Exceptional customer service will be at the heart of your role.

Key Responsibilities
  • Assume day-to-day responsibility for the operational management of the centre
  • Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
  • Lead the team by example, ensuring everyone works together effectively
  • Support the delivery of the company strategy
  • Deputise in the absence of the Deputy Manager
  • Undertake ownership for own training and development to grow into the future role of Deputy Manager
  • Support the other Managers in the achievement of all budgets, targets, and KPIs
  • Provide support to the team in various departments as and when required
  • Take responsibility for ensuring that all policies, procedures, controls, and compliance areas are adhered to on a daily basis
Requirements
  • Have a minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail
  • Passionate about delivering exceptional customer service
  • Have experience in leading and developing large teams
  • Full of determination, enthusiasm, and patience
  • Be ambitious and want to progress
What We Offer
  • Industry-leading bonus scheme
  • Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
  • Enhanced Maternity, Paternity, Adoption leave
  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 4 x annual salary
  • A day off for your birthday
  • Long Service Awards
Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

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