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    4 weeks ago

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Resident Liaison Officer

2 months ago

Slough, Slough, United Kingdom Wates Group Full time
{"Key Responsibilities": "

Deliver exceptional customer service to residents across multiple sites

Set up and manage the Tenant/Customer/Resident Liaison Service

Attend regular client representative and tenant meetings

Ensure a consistent approach to customer care is adopted

Manage the Tenant's Complaints procedures as a point of escalation

Maintain and update the on-site Database to reflect on-going works

", "About the Role": "

As a Resident Liaison Officer, you will be responsible for delivering support to our residents on our social housing contracts

You will be working closely with our residents to understand their needs and provide a high level of customer service

You must have a full UK driving licence with access to a vehicle

", "About Us": "

Wates is one of the UK's leading family-owned development, building and property maintenance companies

We have a proud legacy in the built environment and are driven by our purpose, 'reimagining places for people to thrive'

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer

", "What We Offer": "

We offer a range of benefits and opportunities for career development

We are committed to creating a positive and inclusive work environment

We are proud of our awards and recognition, including the Inside Housing Development Awards and the Construction News Awards

", "Contact Us": "

For more information, please visit our website or contact our HR team

", "Language": "en-US"}