Meetings & Events Operations Manager - Burton-on-Trent
2 weeks ago
Hoar Cross Hall is a luxury spa resort nestled in the heart of Staffordshire, offering an unparalleled guest experience. Our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. We're committed to delivering exceptional service and creating unforgettable memories for our guests.
The RoleThe Meetings & Events Operations Manager plays a pivotal role in ensuring the successful planning, coordination, and execution of all operational aspects related to meetings, conferences, and exclusive use events at our hotel or spa.
Key Responsibilities- Oversee the entire lifecycle of events, ensuring all logistics are meticulously planned and executed.
- Efficiently manage the M&E department, ensuring that all team members are aligned with the department's objectives and are adequately trained.
- Contribute to the profitability of the hotel and spa by driving revenue from meetings, conferences, and events.
- Manage budgets, control costs, and optimise resources to achieve financial targets.
- Lead, motivate, and inspire the M&E team to deliver exceptional service and achieve department objectives.
- Provide ongoing training and development opportunities to ensure the team remains skilled and knowledgeable about industry trends and best practices.
- Ensure the highest level of customer service is delivered.
- Ensure that all products and services provided during events meet the highest quality standards.
- Monitor the performance of the department, making adjustments as necessary to meet or exceed targets.
- Proven record in events management.
- Strong ability to lead and manage a team, with a focus on motivation, development, and performance management.
- Proven track record of working closely with and managing partnerships.
- Proficiency in event management software and Microsoft Office Suite.
- Great attention to detail being meticulous in managing tasks.
- Dedicated to providing exceptional service and building long-term client relationships.
- Competitive rate of pay.
- Complimentary use of the leisure and spa facilities.
- Staff canteen providing a variety of lunch options daily.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Employer workplace pension contribution.
- Excellent induction and training programme.
- Perkbox online benefits and discounts.
- Free parking.
- Opportunities for professional development and career advancement.
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