Sales Support Advisor

2 days ago


Knowle, Solihull, United Kingdom Workshop Recruitment Full time
Job Title: Inbound Sales Support

We are seeking an experienced and professional Sales Support Advisor to join our team at Workshop Recruitment. As a Sales Support Advisor, you will be responsible for providing exceptional customer service over the telephone, webchat, and email, securing orders, processing bookings, and upselling products and services.

Key Responsibilities:
  • Provide a high level of customer service, ensuring a positive experience for all customers.
  • Secure orders by converting calls into confirmed orders, processing bookings with accuracy, and dealing with customer enquiries and queries.
  • Upsell products and services to maximise orders and provide additional revenue streams.
  • Take payment details and process payments, ensuring all transactions are accurate and secure.
  • Support other members of the team, providing assistance and guidance as needed.
Requirements:
  • An excellent telephone manner, remaining friendly, polite, and professional at all times.
  • Great communication, interpersonal, and IT skills, with the ability to work effectively in a team environment.
  • Very good attention to detail, ensuring accuracy of information, such as correct addresses, postcodes, contact numbers, and locations.
  • A good understanding of the sales process, with the ability to use own initiative and work independently.
  • Reliable, flexible, and able to work in a fast-paced environment.

We offer a competitive salary, additional bonuses, and the opportunity to gain valuable experience in a dynamic and supportive team environment. If you are a motivated and customer-focused individual, we would love to hear from you.



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