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Customer Service Representative

2 months ago

York, York City, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Online Assistant. As an Online Assistant, you will play a critical role in ensuring our customers receive their online orders in a timely and efficient manner.

Key Responsibilities
  • Pick and pack online orders with precision and care, ensuring accuracy and attention to detail.
  • Work collaboratively with our online warehouse team to process orders and meet customer expectations.
  • Provide exceptional customer service, responding to queries and resolving issues in a professional and courteous manner.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
  • Contribute to a positive and inclusive team culture, promoting a safe and respectful work environment.
What We Offer
  • A competitive rate of pay and opportunities for career growth and development.
  • A comprehensive benefits package, including a discount card, free food and hot drinks, and generous holiday entitlement.
  • A supportive and inclusive work environment, with opportunities to learn and develop new skills.
  • A chance to be part of a dynamic and forward-thinking team, shaping the future of retail and customer experience.
Requirements
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
  • Excellent communication and customer service skills, with a focus on providing exceptional customer experiences.
  • Ability to work collaboratively as part of a team, promoting a positive and inclusive work culture.
  • Basic computer skills and familiarity with online systems and processes.
  • Ability to lift and move shopping containers up to 15kg, with a focus on maintaining a safe and healthy work environment.