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Partner Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Onecom Full time
Job Title: Partner Support Advisor (12 Month Fixed Term Contract)

Location: Brockworth- Hybrid working once training complete

Salary: £25,100 per annum

Hours: Monday-Friday 9:00-5:30

About Us

Onecom Partners, a division of the Onecom group, is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise.

Job Description

We are seeking a dynamic Partner Support Advisor to join our team and provide frontline service to support our Partner Operations Help Desks. In this crucial role, you will be instrumental in ensuring the success of Onecom Partners.

Responsibilities:
  • Build and maintain strong relationships with our partners by establishing rapport and trust on a daily basis.
  • Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.
  • Deliver outstanding partner experiences through exceptional email and verbal communication.
Requirements:
  • Excellent communication skills
  • Willingness to learn and solve problems
  • Computer literate
  • Technical aptitude, interest, or experience is advantageous
Onecom Perks and Benefits

Agile working: Enabling our people to work where they work best, using our Agile Working Policy

Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year

Birthday Break: Day off for your birthday, during your birthday month

MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks

Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme

Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support

Pension: We offer 9% combined pension contribution

Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support

Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption

Rewards: Quarterly employee reward programme and annual awards

Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer

Socials: Work hard and play hard with our all-expenses paid company events and parties

Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners

Academy: Limitless professional development with access to our in-house training academy