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Retail Store Manager Trainee
2 months ago
As a Retail Store Manager Trainee, you will be responsible for leading and motivating your team to deliver outstanding customer experiences, achieve business goals, and foster a positive workplace culture that promotes growth and success. Our mission is to ensure that both our customers and team members feel proud to be part of our journey, whether it's for daily commutes or leisure travels.
Key Responsibilities of a Retail Store Manager Trainee:
- Directing and inspiring your team to achieve high standards and results aligned with the business strategy.
- Establishing a supportive culture that encourages learning, recognition, and personal development, ensuring every team member feels valued and included.
- Monitoring team performance, setting clear objectives, and providing regular feedback to support colleague development.
- Collaborating with corporate teams to leverage local insights for maximizing community engagement and opportunities.
- Implementing effective people management and succession planning strategies, including development reviews for all team members.
- Keeping the team informed about store performance metrics and encouraging discussions on improvement strategies.
- Instilling a sense of pride in the store environment, ensuring that both team and customer areas meet high standards of safety and legality.
- Experience as a Store Manager or in a similar role within a dynamic retail environment, preferably with multi-site exposure.
- Ability to energize, influence, and motivate teams to achieve exceptional service and performance.
- Strong organizational skills, with the ability to prioritize effectively in a fast-paced retail setting.
- Experience managing the employee lifecycle, including recruitment, onboarding, and performance evaluations.
- Proven track record in developing team members and fostering an inclusive, productive workplace.
- Excellent stakeholder management skills, capable of influencing and communicating effectively with team members, peers, and senior management.
We recognize the hard work you put into making our company successful and ensuring customer satisfaction. In addition to a competitive salary, we offer a comprehensive benefits package that includes a pension scheme, generous holiday allowance (33 days for management roles), and employee discounts of up to 50%. Our partnerships with various retail partners provide additional savings on meals, outings, and entertainment. Furthermore, our Employee Assistance Programme is available to support your well-being, whether physical, mental, or financial.
About WH Smith:
WH Smith boasts a rich history and is expanding rapidly, particularly in airports, hospitals, rail stations, and motorway services. Our goal is straightforward: to provide our products to everyone on their life journeys. Our InMotion brand, a leading digital accessories retailer, continues to thrive, delivering exceptional customer experiences with the latest technology. We have established strong partnerships with brands like M&S and Costa Coffee to enhance our offerings throughout the UK. As we progress, our aim remains clear: to improve every journey in life.
WH Smith is committed to being an inclusive employer, ensuring that all colleagues feel welcome and free to express their true selves.
