Senior Pension Scheme Administrator

3 days ago

Edinburgh, Edinburgh, United Kingdom GBS - Global Full time
About the Role

We are seeking an experienced Pension Scheme Administrator to join our team at GBS - Global. As a key member of our organization, you will be responsible for the day-to-day administration of occupational pension schemes, ensuring compliance with contracts and deadlines.

Key Responsibilities
  • Administer complex pension schemes, including treasury and payroll management, in accordance with internal processes and company policies.
  • Ensure adherence to procedures and standards regarding work and conduct.
  • Accountable for delivering specific client workloads and managing administrative projects.
  • Check and authorize non-standard correspondence and reports.
  • Manage errors and complaints, ensuring effective handling in accordance with agreed processes.
  • Supervise, train, and mentor staff, providing support to the team as needed.
  • Check and authorize other administrators' work.
  • Attend Trustee and client meetings as required.
  • Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
  • Manage trustee bank accounts and investment of contributions.
  • Assist the client account manager with required documentation.
  • Ensure accurate and timely processing of client work within target dates.
  • Prioritize work to maintain Service Level Agreements.
  • Assist with supervising transactional activity for Tariff and Fixed fee clients.
  • Handle non-standard client/member queries.
Requirements
  • Strong experience working with different occupational pension schemes.
  • Minimum of 3 years as a Senior Pensions Administrator.
  • CPC qualified or working towards PMI is desirable but not crucial.
  • Usually a minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members.
  • Analytical and logical approach to problem-solving.
  • Excellent time management skills.
  • Ability to prioritize workloads with conflicting importance, keeping to deadlines, agreed service levels, and disclosure requirements.
  • Attention to detail.
Skills
  • Strong numeracy skills.
  • Ability to perform and check manual calculations.
  • Ability to break down and explain advanced calculations in simple terms.
  • Excellent communication skills, both written and verbal.
  • Strong literacy skills.
  • Ability to communicate effectively with colleagues, clients, and scheme members.
  • Confidence in providing feedback.
  • Strong customer service orientation.
  • Ability to work independently.
  • Ability to manage team member workloads and provide support.
  • Self-motivated and proactive.
  • Champion of change and ability to provide opinions for creating efficiencies.
  • Proficient in Microsoft Office and pension administration systems.
  • People management skills, including mentoring and providing positive reinforcement.
Benefits

We offer a wide range of benefits to support your career and well-being, including:

  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • Defined contribution pension scheme, which GBS - Global will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top-up.
  • Health cash plan or Private medical insurance.

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