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Pension Scheme Administrator
2 months ago
About the Role
We are seeking an experienced Pension Scheme Administrator to join our team at Gallagher. As a key member of our Pension Administration team, you will be responsible for the day-to-day administration of a portfolio of occupational pension schemes.
Key Responsibilities
- Carry out complex pension administration tasks and calculations, including coordinating the management of treasury and payroll in accordance with internal processes and company policies.
- Ensure adherence to procedures and standards regarding work and conduct.
- Accountable for ensuring the delivery of specific client/workloads.
- Manage and coordinate the delivery of admin projects.
- Check non-standard correspondence and reports.
- Manage errors and complaints to ensure effective handling in accordance with agreed processes.
- Supervise, train, coach, and mentor staff.
- Assist team members as the need arises and provide support to the CSD Team Manager.
- Check and authorize other administrators' work.
- Attend Trustee and ad hoc client meetings as the need arises.
- Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
- Manage trustee bank accounts.
- Manage investment of contributions.
- Assist the client account manager with any required documentation.
- Ensure accurate and timely processing of client work within target dates.
- Prioritize work to maintain Service Level Agreements.
- Assist CSD Team Manager with supervising transactional activity for Tariff and Fixed fee clients.
- Handle non-standard client/member queries.
- Carry out other duties and take on additional responsibilities as agreed.
About You
- Strong experience working with different occupational pension schemes.
- Minimum of 3 years as a Senior Pensions Administrator.
- CPC qualified or working towards PMI is desirable but not crucial.
- Usually a minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members.
- Analytical and logical approach to problem-solving.
- Excellent time management skills.
- Ability to prioritize workloads with conflicting importance, keeping to deadlines, agreed service levels, and disclosure requirements.
- Attention to detail.
- Skills: Strong numeracy skills.
- Ability to perform and check manual calculations.
- Ability to break down and explain advanced calculations in simple terms.
- Excellent communication skills, both written and verbal.
- Strong literacy skills.
- Ability to communicate effectively with colleagues, clients, and scheme members.
- Confidence in providing feedback.
- Strong customer service orientation.
- Ability to work independently.
- Ability to manage team member workloads and provide support.
- Self-motivated and proactive.
- Champion of change and ability to provide opinions for creating efficiencies.
- Proficient in Microsoft Office and pension administration systems.
- People management skills, including mentoring and providing positive reinforcement.
