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IT Support Specialist

2 months ago

Redhill, Surrey, United Kingdom YourRecruit Group Full time

Job Title: 1st Line Support Engineer

Job Summary: We are seeking a highly motivated and enthusiastic IT Support Specialist to join our team at YourRecruit Group. As a 1st Line Support Engineer, you will be the first point of contact for our customers, providing exceptional service and support to ensure their IT needs are met.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels
  • Resolve customer issues in a timely and professional manner
  • Collaborate with the technical team to resolve complex issues
  • Develop and maintain knowledge bases and customer guides
  • Stay up-to-date with the latest IT technologies and trends

Requirements:

  • 1-2 years of experience in a technical support role
  • Strong technical skills, including knowledge of Microsoft Windows, Office 365, and networking
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and enthusiastic IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to YourRecruit Group.