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Assistant Manager for Retirement Living
3 months ago
Assistant Manager for Retirement Living
Salary: £25,688 - £27,040 per annum
Hours: 37.5 hours per week
Sanctuary Supported Living is excited to announce an opening for an Assistant Manager in our Retirement Living sector. This role is designed for individuals currently in deputy management positions or for senior staff and team leaders eager to advance their careers.
At Sanctuary Supported Living, we are dedicated to providing a comprehensive range of personalized housing, care, and support services aimed at enabling individuals across England to maintain their independence.
As a national not-for-profit organization, we prioritize local engagement, ensuring our customers are central to our mission. We are committed to excellence, empowering our customers to achieve their best as we assist them on their journey to independence.
Your role will not just be a job; it will be a fulfilling opportunity to positively influence lives. We offer robust support for your professional growth through extensive training and a variety of benefits.
Key Responsibilities:
- Facilitating the provision of a comprehensive housing management service that adheres to all relevant legislation and regulations, including oversight of properties, grounds, amenities, contracts, and vacancy processes.
- Enhancing relationships within the community to foster improved outcomes for residents, staff, volunteers, and local stakeholders, in alignment with our core values.
- Ensuring compliance with safeguarding policies and remaining informed about legislative changes and best practices in service delivery, coordinating with external agencies as necessary.
- Assisting in tenancy management by educating prospective and current residents about their rights and responsibilities under their tenancy agreements, supporting them in managing rent and service charge payments.
- Coordinating responses to low-level Antisocial Behaviour (ASB) cases in accordance with established policies to promote community cohesion.
- Building and nurturing relationships with customers and key stakeholders, identifying service delivery gaps, and effectively managing complaints to enhance first-contact resolution and future learning.
- Organizing social activities and promoting the use of communal facilities to encourage resident and community engagement.
- Maintaining accurate records and filing systems, ensuring timely access to information and user-friendly processes.
Required Skills and Experience:
- A genuine passion for working with older adults.
- Ability to work independently and take initiative.
- Empathetic approach to resident interactions.
- Exceptional customer service skills.
- Strong motivation, flexibility, and communication abilities.
- Leadership skills to enhance resident experiences.
- Experience in achieving Key Performance Indicators (KPIs).
- Background in customer service or front-of-house roles.
- Excellent organizational and time management capabilities.
- Proficient written and verbal communication skills for report preparation.
- Experience ensuring compliance with contractual obligations.
- Effective communication with staff, customers, and stakeholders.
- Experience in managing staff and volunteers.
- Prior experience in housing or retirement settings.
- Ability to collect and analyze customer feedback.
Benefits:
- At least 25 days of paid holiday, increasing to 30 days after five years of service (plus public holidays).
- A pension scheme with employer contributions.
- Access to various online discounts and rewards from major retailers.
- Health and well-being programs.
- Life assurance coverage.
- Family-friendly policies, including flexible working options.
- Tax-efficient savings through our Cycle to Work scheme.
- A wide array of learning and development opportunities.
Commitment to Equality and Diversity:
Sanctuary Group is dedicated to fostering an inclusive environment for our employees and customers, encouraging applications from individuals of diverse backgrounds. We collaborate closely with the Home Office to prevent illegal working and will conduct an enhanced Disclosure and Barring Service check for successful candidates, which we will cover.
