Service Desk Operations Manager

3 days ago

StainesuponThames, Surrey, United Kingdom Techunite Ltd Full time
Service Desk Manager Opportunity at Techunite Ltd

Techunite Ltd is seeking an experienced Service Desk Manager to lead our growing team of service desk engineers. As a key member of our organization, you will be responsible for managing the day-to-day operations of the service desk, ensuring seamless customer service delivery.

Key Responsibilities:
  • Lead and oversee the service desk team, ensuring efficient ticket management and resolution.
  • Triage and prioritize tickets, allocating resources effectively to meet customer needs.
  • Collaborate with other departments to integrate customer service with overall business strategies.
  • Develop and implement processes to improve team performance, customer satisfaction, and service delivery.
  • Prepare and present detailed reports on service desk metrics to senior management.
Requirements:
  • Proven experience as a Service Desk Manager or similar role, preferably in the IT industry.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Proficient in Microsoft Office and other relevant tools.
  • A customer-oriented approach, with the ability to adapt to different customer needs and personalities.
Preferred Skills:
  • Experience in handling a service desk in a high-volume environment.
  • Familiarity with industry trends and technologies, with a willingness to learn and adapt.

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