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Maintenance and Repair Expert

2 months ago


Oxford, Oxfordshire, United Kingdom Allied Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Technician to join our team at Allied Healthcare. As a key member of our technical support team, you will be responsible for providing expert maintenance and repair services to our customers across the North of the M25 region.

Key Responsibilities
  • Field Service Support: Provide technical assistance and support to customers at their locations, ensuring prompt and efficient resolution of issues.
  • Diagnostic and Repair Services: Diagnose and repair complex technical issues with bus transmission systems, ensuring minimal downtime and optimal performance.
  • Product Introduction and Promotion: Collaborate with the sales team to introduce new products to the market, promoting their features and benefits to customers.
  • Technical Support and Advice: Offer expert technical support and advice to sales staff, ensuring they are equipped to provide excellent customer service.
  • Customer Relationship Management: Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Reporting and Administration: Complete accurate and timely reports, including engineering reports and paperwork, ensuring compliance with company policies and procedures.
  • Stock Management and Vehicle Maintenance: Manage work expenses, track stock levels, and maintain company vehicles according to company policies.
Requirements
  • Education and Qualifications: Completed engineering apprenticeship or equivalent, with a minimum level 5 qualification (or higher) in a relevant field.
  • Experience: Background in field services and engineering, with experience working with electric vehicles and excellent diagnostic capabilities.
  • Skills: Good IT skills, full UK driving license, and ability to work flexible hours, including extra or unsociable hours when needed.
Benefits
  • Competitive Salary: £50-60K DOE + Company Vehicle + Annual Bonus
  • Benefits Package: 20 days holiday, pensions, life assurance, salary/bonus sacrifice, private health care, and dental health care.