Customer Service Representative

4 weeks ago


St Albans, Hertfordshire, United Kingdom The Body Shop International Limited Full time
Empowering Customers through Exceptional Service

The Body Shop International Limited is committed to delivering exceptional customer experiences through our team of passionate and knowledgeable Consultants. As a key member of our store team, you will play a vital role in driving sales and profit by providing outstanding customer service, product knowledge, and a personalized shopping experience.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for:

  • Providing exceptional customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
  • Developing and maintaining a deep understanding of our products, their features, and benefits, and providing expert advice to customers.
  • Working collaboratively with the store management team to achieve sales targets and drive business growth.
  • Contributing to a positive and inclusive store environment, promoting our values and vision, and upholding our high standards of customer service.
What We Look For

We are looking for a talented and enthusiastic individual who possesses:

  • Strong interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Excellent communication and listening skills, with the ability to effectively communicate product information and customer needs.
  • A genuine passion for beauty and the retail industry, with a desire to learn and grow with our company.
  • Flexibility and availability to work a variety of shifts, including weekends and holidays.
Talent Drivers

We value individuals who possess the following skills and qualities:

  • Collaborative skills, with the ability to work effectively as part of a team.
  • Personal conduct, with a strong sense of integrity and professionalism.
  • Commerciality, with a focus on driving sales and business growth.
  • Purpose, with a passion for making a positive impact and contributing to our company's mission.


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