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Care Coordinator

2 months ago

Chester, Cheshire, United Kingdom Lache Health Centre Full time
Job Summary

Care Coordinators play a vital role in the multidisciplinary team at Lache Health Centre, working closely with GPs, social prescribing link workers, and other healthcare professionals to provide comprehensive care and support to patients.

Main Duties
  • Working closely with clinical and administrative teams to ensure seamless care coordination
  • Patient contact, including face-to-face and telephone interactions
  • Administrative tasks, including patient recall for health checks, QOF, and vaccinations
  • Social media overview and batch messages via ACCURX
  • Reception desk support and running EMIS reports
About Us

Lache Health Centre is committed to promoting diversity, inclusivity, and equal opportunities for all. We strive to create a welcoming environment where every voice is heard and valued.

Job Responsibilities

We are seeking an enthusiastic and dedicated Care Coordinator to join our team, providing high-quality care to our patients. The successful applicant will work closely with the clinical and reception teams, utilizing their skills and experience to make a positive impact on patient outcomes.

Person Specification
  • Essential:
    • Experience of working in healthcare or the voluntary/community sector, supporting vulnerable groups
    • Experience of working in multi-professional team environments
    • Experience of supporting people, their families, or carers in a related role
  • Desirable:
    • Experience of using EMIS Web
Personal and Knowledge Skills
  • Essential:
    • Commitment to continuing personal and professional development
    • Strong organisational skills, including planning, prioritising, time management, and record keeping
    • Good IT skills, including Microsoft Office applications and ability to learn new software packages
    • Ability to actively listen, empathise, and provide personalised support in a non-judgemental way
    • Ability to provide a culturally sensitive service, supporting people from diverse backgrounds and communities
    • Commitment to reducing health inequalities and proactively working to reach people from diverse communities
    • High level of written and verbal communication skills and ability to communicate effectively with people, their families, carers, and other stakeholders
    • Ability to identify risk and assess and manage when working with individuals
    • Strong awareness and understanding of when it is appropriate to refer back to other health professionals/agencies
    • Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients
    • Ability to maintain effective working relationships with all colleagues and work flexibly and enthusiastically within a team or working under own initiative
    • Ability to organise, plan, and prioritise under own initiative and when under pressure and meeting deadlines
  • Desirable:
    • Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, information governance, and health and safety
    • Ability to provide motivational coaching to support people's behaviour change
    • Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities, individuals, their families, and carers
    • Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
    • Demonstrable commitment to professional and personal development