Service Delivery Manager
1 day ago
At Commify, we're on a mission to make business communication brilliant. As a Service Delivery Manager, you'll play a crucial role in ensuring our services are delivered to customers with seamless excellence.
As a key member of our Professional Services Management team, you'll work closely with our Solutions team to align customer delivery expectations with sales pipeline needs. Your expertise will be essential in leading project delivery teams, monitoring progress, and tracking key performance indicators (KPIs).
Key Responsibilities:
- Lead project delivery teams to ensure timely and successful project completion
- Monitor progress and track KPIs to ensure customer satisfaction
- Collaborate with the Solutions team to align customer delivery expectations with sales pipeline needs
- Develop and implement process improvements to enhance customer experience
Requirements:
- Strong interpersonal and communication skills to build and maintain relationships with customers and technical teams
- Ability to understand customer requirements, manage expectations, and ensure customer satisfaction
- Technical proficiency in engineering practices and ceremonies (e.g., Scrum)
- Organized and able to manage time and commitments effectively
- Willingness to learn and adapt to new technologies and systems
What We Offer:
- Competitive salary and bonus scheme based on performance
- Private healthcare and dental benefits
- 27 days annual leave plus Bank Holidays
- Birthday off work
- 5% employer pension contribution
- Death in service (4x salary)
- £350 Christmas voucher
- Monthly/quarterly socials
- Training and development opportunities
- Hybrid working
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Service Delivery Manager
1 week ago
Nottingham, Nottingham, United Kingdom Commify Full time**About Commify**Commify is a leading provider of professional services, operating across 9 countries and serving a diverse range of clients. With a strong commitment to excellence, we have grown and transformed under Private Equity ownership, establishing ourselves as a trusted partner in the industry.**Job Summary**We are seeking an experienced **Delivery...
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