Outreach Adviser

3 weeks ago

London, Greater London, United Kingdom Migrant Help Full time
About the Role

Migrant Help is a leading charity that delivers a range of support and advice services to migrants across the UK. We are seeking an experienced Outreach Adviser to join our team on a full-time, 12-month fixed-term contract.

Key Responsibilities
  • Assist clients with applications for Asylum Support and Move on Services
  • Signpost clients to specialised support where required
  • Manage a caseload offering appropriate support in a designated timeframe
  • Keep accurate and up-to-date case records, complete case follow-ups within the requisite time scales, and undertake any necessary administrative tasks
  • Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
  • Provide Advice and Guidance to Asylum Seekers as required
  • Provide signposting and make referrals to other services as appropriate
  • Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
  • Ensure the Outreach and Move on Manager is kept updated with any trends
  • Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable
  • Undertake any other duties which may be assigned from time to time and may include cover for other funded projects
Requirements
  • Excellent interpersonal skills/ability to communicate with diverse groups
  • Experience working in a multi-disciplinary and multi-cultural environment
  • Proven ability to prioritise and work on your own initiative whilst respecting boundaries
  • Ability to work flexibly on own initiative and as part of a team as required
  • Excellent computer skills including Word, Excel, and databases; particularly in making and keeping accurate and timely records
What We Offer
  • Flexibility and work-life balance
  • Enhanced family-friendly provisions
  • Additional holiday entitlements
  • Perkbox benefits
  • Non-contributory pension scheme

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