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Overnight Hotel Operations Specialist
3 months ago
This role is offered on a full-time basis.
Interested in understanding the requirements for this position? Please review the necessary skills, experience, and educational qualifications outlined below.
Annual Compensation: £27,289
We seek a confident communicator who thrives in a dynamic, service-oriented environment. A proactive problem solver and collaborative team member, you will foster a welcoming atmosphere that ensures guests feel at ease.
Key Responsibilities
- Conducting the nightly audit and reconciling daily financial transactions
- Preparing the establishment for the upcoming day
- Assisting guests and crafting memorable experiences
- Managing room availability and facilitating guest check-ins/outs in the Moxy style
- Operating Food & Beverage services in alignment with Moxy standards
- Accurately handling all billing and payment processes
- Preparing food, maintaining cleanliness, restocking supplies, receiving deliveries, and organizing back-of-house areas
- Adhering to all food safety, licensing, and health & safety regulations to ensure a safe working environment
- Supporting fellow team members and following guidance from leadership
- Promoting and endorsing the Moxy brand and the Marriott Bonvoy loyalty program
- High energy and a proactive, self-starter mentality
- Excellent interpersonal skills and a passion for engaging with guests
- Ability to multitask effectively while delivering exceptional service
- Understanding that being laid-back does not equate to being unproductive
- Clear communication skills, fluent in English (additional languages are advantageous)
- Background in the hospitality sector
- Familiarity with hotel management systems such as Opera and/or Micros
- Understanding of Food Safety & Licensing regulations
- Personal experience in travel and the tourism industry
BENEFITS
Health Cash Plan, discounted accommodation rates for you and your friends and family at Marriott properties globally, discounts on Food & Beverages at Marriott locations, enhanced maternity/paternity/adoption leave, pension scheme, and twenty-eight days of annual leave (increasing to a maximum of thirty-three days).
*A personality assessment may be part of the selection process.*
AMRT1_UKCT