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Overnight Hotel Operations Specialist

3 months ago


Newton Cheshire, United Kingdom Moxy Chester Full time £26,000
Overnight Hotel Operations Specialist - MOXY Chester

This role is offered on a full-time basis.

Interested in understanding the requirements for this position? Please review the necessary skills, experience, and educational qualifications outlined below.
Annual Compensation: £27,289

We seek a confident communicator who thrives in a dynamic, service-oriented environment. A proactive problem solver and collaborative team member, you will foster a welcoming atmosphere that ensures guests feel at ease.

Key Responsibilities

  • Conducting the nightly audit and reconciling daily financial transactions
  • Preparing the establishment for the upcoming day
  • Assisting guests and crafting memorable experiences
  • Managing room availability and facilitating guest check-ins/outs in the Moxy style
  • Operating Food & Beverage services in alignment with Moxy standards
  • Accurately handling all billing and payment processes
  • Preparing food, maintaining cleanliness, restocking supplies, receiving deliveries, and organizing back-of-house areas
  • Adhering to all food safety, licensing, and health & safety regulations to ensure a safe working environment
  • Supporting fellow team members and following guidance from leadership
  • Promoting and endorsing the Moxy brand and the Marriott Bonvoy loyalty program
We are looking for individuals who embody Moxie, which includes:
  • High energy and a proactive, self-starter mentality
  • Excellent interpersonal skills and a passion for engaging with guests
  • Ability to multitask effectively while delivering exceptional service
  • Understanding that being laid-back does not equate to being unproductive
  • Clear communication skills, fluent in English (additional languages are advantageous)
Relevant Experience
  • Background in the hospitality sector
  • Familiarity with hotel management systems such as Opera and/or Micros
  • Understanding of Food Safety & Licensing regulations
  • Personal experience in travel and the tourism industry

BENEFITS

Health Cash Plan, discounted accommodation rates for you and your friends and family at Marriott properties globally, discounts on Food & Beverages at Marriott locations, enhanced maternity/paternity/adoption leave, pension scheme, and twenty-eight days of annual leave (increasing to a maximum of thirty-three days).

*A personality assessment may be part of the selection process.*

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