Accommodation Office Team Leader

4 weeks ago

London, Greater London, United Kingdom Central Recruitment Services Ltd Full time
Job Title: Accommodation Office Team Leader

We are seeking an experienced Accommodation Office Team Leader to join our team at Central Recruitment Services Ltd.

Job Summary:

The successful candidate will be responsible for managing a team of Housing Support Workers, Concierge, Relief Staff & Volunteers, providing effective line management, supervision, training and development opportunities, overseeing staff recruitment and rota management.

Key Responsibilities:
  1. Manage and supervise a team of Housing Support Workers, ensuring they have the necessary skills and knowledge to provide high-quality support to clients.
  2. Liaise with Borough-based partners to maintain and strengthen partnership working for the service, provide service updates, training and monitor referral pathways for those accessing treatment.
  3. Enable Housing Support Workers to effectively manage their caseloads, through proactive engagement, caseload monitoring, auditing and managing caseload capacity using key working and care coordination approaches.
  4. Assist the Service Manager with housing management issues such as rent collecting and reporting, housing benefit claims, reporting of maintenance issues, licence and AST agreements.
  5. Contribute to Contract Monitoring Meetings and provide information and data on service provision as required.
  6. Ensure clients are advised and adhere to the conditions of their tenancy agreement and house rules, taking action when breaches, disputes or complaints arise.
  7. Maximise rental income through proactive void management, lettings & rent collection.
  8. Attend, participate and update partners, staff and Manager of local and organisational meetings, e.g. housing provider forum, landlord forum, etc.
Requirements:
  1. Experience managing teams within Housing/Health and Social Care.
  2. Experience working within substance misuse services and/or supported housing services.
  3. Experience providing 1:1 supervisions, appraisals and support for staffing team.
  4. Understanding of the need for, and the ability to deliver quality services.
  5. Enhanced understanding of Safeguarding and how this translates into practice in housing and substance misuse services.
  6. High case management skills and the ability to model good practice.

Candidates must have a fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £50).

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