Web CX Lead Manager

2 weeks ago

London, Greater London, United Kingdom ManpowerGroup Full time

Job Title: Web CX Lead Manager

Job Summary:

We are seeking a highly skilled Web CX Lead Manager to join our team at ManpowerGroup. As a key member of our Consumer Group, you will be responsible for defining, managing, and activating new website experiences and capabilities to deliver on our business objectives.

Key Responsibilities:

  • Analyze data, customer feedback, and benchmark best practices to define outstanding iqos.com customer experiences.
  • Develop detailed business requirements, including strategic coordination of cross-channel stakeholders – SEO, Brand, Product, Legal, etc.
  • Provide briefing to creative agencies or internal UX/UI resources and ensure designed solutions meet business requirements.
  • Follow the initiatives implementation from design to deployment in the pilot markets.
  • Build and communicate documentation to Headquarters and Markets stakeholders, providing an exhaustive overview of each project and associated performance results.
  • Support markets local initiatives by providing solid e-commerce expertise and ensuring a consistent customer experience.

Requirements:

  • Bachelor's or Master's degree in a related field.
  • Significant experience in e-commerce/digital, ideally in building new customer experiences.
  • Great understanding of acquisition and retention programs/mechanisms.
  • Experience of driving UX and Design stakeholders.
  • Experience of working with Web development teams.
  • Detailed understanding of web development project phases.
  • Solid Project Management skills.
  • Familiar with Analytics and behavioral analysis tools.

About Us:

ManpowerGroup is a global leader in the contingent workforce management and workforce innovation space. We are committed to helping our clients achieve their business objectives by providing innovative workforce solutions.

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