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Service Advisor

1 month ago


Basingstoke, Hampshire, United Kingdom KPI People Full time
Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our successful Aftersales team at our busy franchised main dealership in Basingstoke. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Meet and greet customers, explaining the work due to be carried out on their vehicle.
  • Accurately complete courtesy car insurance paperwork.
  • Provide progress updates and advise customers of any additional work needed.
  • Liaise with the Workshop, Parts Department, Valeting Team, and Drivers to ensure seamless communication.
  • Invoice work carried out and explain charges to customers.
  • Quote, introduce, and sell Service Plans to customers.
  • Ensure all Warranty paperwork is correctly completed.
  • Deliver the highest level of customer service at all times.
Requirements:
  • 12 months' experience as a Service Advisor in the motor trade.
  • Full UK driving licence.
What We Offer:
  • Basic salary of £29,000.
  • On-target earnings of £40,000 +.
  • Great benefits package.
Working Hours:

Monday to Friday, 8am - 6pm, with 1:2 Saturdays.