Service Advisor

4 weeks ago


Basingstoke, Hampshire, United Kingdom Inchcape Retail - Part of Group 1 Automotive Full time
About the Role

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Inchcape Retail - Part of Group 1 Automotive. As a Service Advisor, you will play a key role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Handle inbound and outbound telephone calls to existing customers, providing a high level of customer service and building relationships to retain business.
  • Respond to customer email enquiries in a timely and professional manner.
  • Identify customer needs and guide them towards the service or product that best meets their requirements.
  • Upsell additional brand products to increase sales and revenue.
  • Work collaboratively with colleagues to achieve targets and deadlines.
What We Offer
  • Competitive salary and OTE package.
  • 33 days' annual leave, including bank holidays, rising with length of service.
  • Retail discounts, gym discounts, cash healthcare plans, and a cycle-to-work scheme.
  • Flexible pension scheme and Sharesave scheme to grow your savings.
  • Family-friendly policies and a wellbeing programme to support you and your family.
  • An internal colleague recognition system to celebrate achievements.
Requirements
  • Ability to provide first-class customer service with energy and enthusiasm.
  • Passion for your role and the tasks you undertake.
  • Effective multitasking and methodical approach to work.
  • Desire to help people and the team.
  • Attention to detail and ability to use multiple systems at once.
About Us

Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands. We believe in creating outstanding and trusted experiences for our customers, partners, and people. If you share our mission and values, we encourage you to apply for this exciting opportunity.


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