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Visitor Engagement Director

2 months ago

Leominster, Herefordshire, United Kingdom National Trust Full time

About the Role

We are seeking a highly skilled and experienced Visitor Experience Manager to lead the delivery of inclusive, creative, and exciting experiences that inspire and grow support for the National Trust's cause.

Key Responsibilities

  • Lead and inspire a great team of staff, volunteers, and work collaboratively with consultants, specialists, and creative partners to deliver exceptional visitor experiences.
  • Develop and deliver portfolio-wide experience programs, strategic marketing delivery, creative partnership development, and grow support through membership retention.
  • Manage budgets, planning, and operations across a complex site, ensuring a calm and efficient presence at busy properties.
  • Collaborate with the portfolio leadership team to drive business growth and improve accessibility across all places.
  • Develop and deliver programs of events and exhibitions supported by effective marketing campaigns.

Requirements

  • Proven experience in leading visitor operations and high-quality engagement.
  • Ability to engage with partners and collaborators with ease and confidence.
  • Strong leadership skills, with a collaborative style and ability to support a team.
  • Experience in developing and delivering marketing campaigns and programs.

About the National Trust

The National Trust is a charity that works to protect and preserve the UK's natural beauty and cultural heritage. We are committed to creating an inclusive culture where everyone feels they belong.

Benefits

  • Substantial pension scheme.
  • Free entry to National Trust places for you, a guest, and your children.
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts.
  • Holiday allowance and purchase scheme.
  • Flexible working.
  • Employee assistance program.
  • Free parking at most Trust places.