Property Maintenance Co-ordinator

**PROPERTY MAINTENANCE CO-ORDINATOR (MATERNITY COVER)**

**Lettings**
- Reporting & Accountable to Company Directors and Operations Manager._
- **Overview**_

To be responsible for managing a portion of our Landlord portfolio. You will assist tenants and Landlords by arranging contractor visits for repair and maintenance works. You will be responsible for tenancy renewals and will work closely with the Lettings team to ensure all tenancies run smoothly.
- **Responsibilities**_
- Deal with the management of all property maintenance issues
- Liaise with Landlord, tenants and contractors for maintenance works to be carried out on properties
- Keep Landlords informed on a regular basis regarding the progress of maintenance works
- Arranging Gas Safety Test Certificates, Electrical Certificate and all other legal documents to ensure that all managed properties are legally compliant
- Arrange and carry out property inspections, check outs and inventories when required
- Arrange EPCs
- Report findings of reports to Landlords and arrange remedial works and follow-up visits if required
- Ensure all contractors have current Liability cover and carry out periodic inspection of completed works to ensure that they are fit for purpose, competitive and to an acceptable high standard
- Process contractor invoices for payment
- Advise utility companies of new tenancies or change of occupants
- Manage all tenancy renewals and rent increases
- Serving relevant notices where necessary
- Manage deposit returns and disputes
- General administration and filing duties
- Take an active part in team discussions
- Prepare and report performance figures to management when required
- Manage rent arrears
- Prepare and report performance figures to management when required
- Carry out Inventories, Check Outs and Inspections
- Register deposits
- Deal with deposit returns
- **Personal Characteristics**_
- 1 year administration experience - _Preferable_
- Desire to engage effectively alone or as part of a team - _Essential_
- Able to work efficiently alone or as part of a team - _Essential_
- Strong communication skills, both oral and written - _Essential_
- Organised and able to prioritise workload effectively - _Essential_
- Good interpersonal skills and tenacity in making high call volumes - _Essential_
- Strong character that is able to handle and deal with difficult situations - _Essential_
- Passionate about doing a brilliant job - _Essential_
- Sales skills/ability to ask probing questions and be able to close - _Essential_
- Computer literate on CRM entry and mindful of data & GDPR - _Essential_
- Displays tenacity and determination to succeed - _Essential_
- Able to think on their feet in changing situations - _Essential_
- Capable of recording and taking responsibility for figures - _Essential_
- Ability to meet targets and deadlines - _Essential_
- Maths and English grade 4 or above (Grade C) - _Essential_
- Rent Smart Wales Agents License - _Preferable_
- **Additional Notes**:_
- Current full clean UK driving license and insurance covering business use is required.
- Use of own car/ability to commute to office location
- Will be required to obtain a Rent Smart Wales license.
- Will be required to work every other Saturday 9am - 1pm.
- Based at our Head Office - Easters Court, Leominster.

**Salary**: £22,100.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leominster: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have access to your own vehicle?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Property Maintenance Co-ordinator (MATERNITY COVER)