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Design Principal

1 month ago

Salford, Salford, United Kingdom Bupa Full time
Design Principal

At Bupa, we're committed to making health happen for our customers. As a Design Principal, you'll play a critical role in shaping the future of our digital experiences.

About the Role

We're seeking a seasoned design leader to join our team and drive the direction of our customer-centric experiences. As Design Principal, you'll be responsible for leading the design vision and strategy across multiple product squads, working closely with our Head of Design and other stakeholders to ensure seamless and connected products and services.

Key Responsibilities
  • Define and articulate the product strategy and vision for Bupa.co.uk, providing strategic direction and guidance on approach and timescales.
  • Build relationships and collaborate with teams, including marketing, product, proposition, technology, and delivery, to advocate for the principles, standards, and processes of product design and development.
  • Confidently mediate across business demands, customer needs, and technical feasibility to design the right thing and design the thing right.
  • Ensure timely delivery of projects, aligning with business goals and UX metrics.
  • Set, track, and measure UX metrics for squads, regularly communicating the impact and value of design.
  • Manage and refine roadmaps and prioritize backlogs across squads, prioritizing the most valuable features for customers and the business.
  • Design Leadership and People Management: mentor, coach, and inspire team members, maintaining and improving the inherent pillars of our team's culture.
  • Drive operational enhancements within the design function, collaborating with design leadership to improve ways of working and ensure consistency across the wider design function.
  • Collaborate closely with product and technology leadership to shape and execute Bupa's overarching strategy and vision across all relevant domains.
Requirements
  • A strong background in end-to-end product design, with a track-record of tackling complex problems and delivering simple solutions using human-centered design approaches.
  • Highly developed stakeholder management skills, experienced in dealing with broad stakeholder groups, knowing when to bring the right people together to achieve common goals.
  • A strategic, thought leader across design process, able to influence and drive change ensuring alignment with business objectives and industry best practices.
  • Proven experience in managing, leading, and nurturing large product/UX design teams, with a strong coaching, mentoring, and 'championing' style.
  • Strong communication skills, with the ability to inspire, influence, and tell a compelling story.
  • Highly collaborative in approach, values others' input and expertise, and seeks feedback.
  • A growth mindset.
What We Offer

We offer a range of benefits to support your health, wellbeing, and career development, including:

  • 25 days holiday, increasing through length of service, with the option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • Pension.
  • Annual performance-based bonus.
  • Onsite gyms or local discounts where no onsite gym available.
  • Access to our confidential employee assistance programme.
  • Various other benefits and online discounts.

We adhere to a structured framework when awarding any changes to salary, ensuring a fair and consistent approach for all colleagues looking to grow or change role.