Patient Care Specialist

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Group Limited Full time

About Us

Connect Health Group Limited is a leading provider of community healthcare services in the UK, serving over 375,000 NHS patients across 29 Integrated Care Boards.

Job Summary

We are seeking a highly motivated and caring individual to join our team as a Patient Care Specialist. As a key member of our Patient Care Centre, you will be responsible for delivering exceptional patient experience, handling patient queries, and appointment booking requirements.

Main Responsibilities

  • Provide warm, friendly, and professional service to patients over the phone and via email
  • Handle patient queries and appointment booking requirements in a clear and concise manner
  • Follow established processes and procedures to ensure high-quality patient care
  • Communicate effectively with patients, colleagues, and other stakeholders to ensure seamless service delivery

Requirements

  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic IT skills and familiarity with healthcare systems

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive and collaborative team environment
  • Access to ongoing training and development programs


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