Business Intelligence Analyst

3 days ago


Edinburgh, Edinburgh, United Kingdom SitePoint Pty Full time

Job Summary

We are seeking a highly skilled Business Intelligence Analyst to join our team at SitePoint Pty. As an Incident Resolution Specialist, you will play a critical role in overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers.

Key Responsibilities

  • Handling regulatory reports and identifying any breaches promptly.
  • Analyzing data effectively and assessing the impact on populations to determine required actions.
  • Identifying recurring themes during root cause analysis and recommending solutions to internal stakeholders.
  • Assisting with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.

Requirements

  • Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.
  • Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.
  • Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.
  • Planning and organization skills, ability to manage own workload effectively and plan and organize activities required for CI resolution.

What We Offer

  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Private Healthcare
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
  • Cycle to Work Scheme & Interest free Season Ticket loans.
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
  • A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection.


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