Business Intelligence Analyst
3 days ago
Job Summary
We are seeking a highly skilled Business Intelligence Analyst to join our team at SitePoint Pty. As an Incident Resolution Specialist, you will play a critical role in overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers.
Key Responsibilities
- Handling regulatory reports and identifying any breaches promptly.
- Analyzing data effectively and assessing the impact on populations to determine required actions.
- Identifying recurring themes during root cause analysis and recommending solutions to internal stakeholders.
- Assisting with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.
Requirements
- Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.
- Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.
- Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.
- Planning and organization skills, ability to manage own workload effectively and plan and organize activities required for CI resolution.
What We Offer
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Private Healthcare
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection.
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