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Restaurant Operations Manager

2 months ago

Birmingham, Birmingham, United Kingdom The Ivy Collection Full time

About The Ivy Collection

The Ivy Collection is a renowned restaurant brand with a history of over 100 years, celebrated for its fine-dining excellence. We are seeking a highly skilled and experienced Restaurant Manager to join our dynamic and supportive team.

Key Responsibilities

  • Provide exceptional customer service, leading by example and ensuring a friendly, courteous, and professional experience for all guests.
  • Build and maintain a high-performing team of employees, driving them towards business objectives and fostering a culture of learning and development.
  • Develop and implement strategies to improve guest satisfaction, analyzing Mystery Diner reports and communicating feedback to the team.
  • Manage employee performance, providing regular feedback and appraisals to ensure alignment with agreed skills and standards.

Requirements

  • 3+ years of experience in a similar role, with a proven track record of success in managing front-of-house operations.
  • Excellent English language skills and the ability to communicate effectively with guests and team members.
  • Ability to work well under pressure during busy services and maintain a high level of professionalism at all times.

Benefits and Rewards

  • 50% staff discount for you and up to 3 friends when dining in our restaurants.
  • Celebrate career anniversaries with a gift voucher to dine in our restaurants.
  • Career development and training opportunities, including apprenticeships.
  • Free food and drinks to the same standard as served to guests when working.
  • Extra holiday allowance for length of service, up to 5 extra days after 5 years.
  • Cycle to Work Scheme.
  • Discounts on gym membership and access to discounts on 100s of retailers, health, entertainment, travel, and more.