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Sales Support Coordinator

3 months ago

Crewe, Cheshire East, United Kingdom AO Full time

Position Overview

We are excited to announce an opportunity for a Sales Support Coordinator to become an integral part of our dynamic team at AO. In this role, you will be pivotal in delivering outstanding customer support and managing inquiries related to sales.

The ideal candidate will possess a background in customer relations and be adept at showcasing products across various online platforms. Your main responsibilities will include addressing incoming customer questions and collaborating effectively with a close-knit team.

We provide ample opportunities for professional development and thorough training on-site.

  • Annual Salary: £23,439.00
  • Working Hours: Monday-Friday 8:00am-4.00pm (37.5 hours per week)
  • Employment Type: Full-time, Permanent

Key Responsibilities:

  • Provide exceptional customer support
  • List products on our e-commerce platform
  • Address customer inquiries through various communication channels
  • Manage incoming sales calls
  • Facilitate exchanges and refunds
  • Accurately input orders into the system
  • Update inventory records
  • Carry out general administrative duties

Qualifications:

We are seeking a candidate who can thrive both independently and as part of a team. Essential qualifications include:

  • Prior experience in customer service (Required)
  • Strong computer proficiency (Required)

Benefits:

  • 5% pension contribution scheme
  • Healthcare Cashback Scheme
  • Employee Discounts
  • Maternity, Paternity, and Adoption Packages
  • Opportunities for charity involvement
  • Share-save Scheme