Customer Service Representative
4 weeks ago
Customer Service Advisor - French
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide outstanding customer service across telephone, social media, webchat, and email
- Be the first point of contact for all customer queries
- Act as a brand ambassador for our clients
- Work collaboratively with the team to achieve customer satisfaction and loyalty
- Stay up-to-date with product knowledge and provide expert advice to customers
Requirements:
- Fluent in French (C2 level)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience working in a customer-facing role, preferably in a luxury background
- Strong problem-solving skills and ability to think critically
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a world-renowned brand
About Us:
Ventrica is a leading provider of customer service solutions, dedicated to delivering exceptional customer experiences. We are passionate about building long-term relationships with our clients and their customers, and we are committed to excellence in everything we do.
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