Customer Service Representative

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Customer Service Advisor - French

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding customer service across telephone, social media, webchat, and email
  • Be the first point of contact for all customer queries
  • Act as a brand ambassador for our clients
  • Work collaboratively with the team to achieve customer satisfaction and loyalty
  • Stay up-to-date with product knowledge and provide expert advice to customers

Requirements:

  • Fluent in French (C2 level)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience working in a customer-facing role, preferably in a luxury background
  • Strong problem-solving skills and ability to think critically

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a world-renowned brand

About Us:

Ventrica is a leading provider of customer service solutions, dedicated to delivering exceptional customer experiences. We are passionate about building long-term relationships with our clients and their customers, and we are committed to excellence in everything we do.



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