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Complaints Resolution Specialist

2 months ago


Blairgowrie and Rattray, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

Hays Specialist Recruitment Limited is delighted to be working with Castle Water on the opportunity to join their team as a Customer Service Executive.

Castle Water is a leading company in the utilities sector, known for delivering exceptional customer service and achieving outstanding results.

Key Responsibilities
  • Utilize internal systems to record and investigate complaints, resolving them swiftly and effectively.
  • Liaise with customers via telephone or email, harnessing customer service and communication skills to build rapport and reach a satisfactory outcome.
  • Work in a fast-paced, challenging environment, prioritizing effectively and managing competing demands.
  • Collaborate with customers, wholesalers, staff, and colleagues to resolve complaints and provide excellent customer service.
Requirements
  • Strong communication skills, with the ability to blend approachability with a clear, confident, and measured response.
  • Excellent written skills and attention to detail, with the ability to respond to complaints via email.
  • Ability to thrive in a fast-paced, challenging environment, working to deadlines and prioritizing effectively.
  • Strong organizational skills, with the ability to manage competing demands and prioritize tasks.
What We Offer
  • A highly competitive salary and a day-time shift pattern of Monday-Friday, 9am-5pm.
  • A strong pension scheme and the option for hybrid working.
  • The opportunity to join a true market-leading employer, who puts their customers first and has an excellent track record of internal employee progression.