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Complaints Resolution Specialist
2 months ago
Hays Specialist Recruitment Limited is delighted to be working with Castle Water on the opportunity to join their team as a Customer Service Executive.
Castle Water is a leading company in the utilities sector, known for delivering exceptional customer service and achieving outstanding results.
Key Responsibilities- Utilize internal systems to record and investigate complaints, resolving them swiftly and effectively.
- Liaise with customers via telephone or email, harnessing customer service and communication skills to build rapport and reach a satisfactory outcome.
- Work in a fast-paced, challenging environment, prioritizing effectively and managing competing demands.
- Collaborate with customers, wholesalers, staff, and colleagues to resolve complaints and provide excellent customer service.
- Strong communication skills, with the ability to blend approachability with a clear, confident, and measured response.
- Excellent written skills and attention to detail, with the ability to respond to complaints via email.
- Ability to thrive in a fast-paced, challenging environment, working to deadlines and prioritizing effectively.
- Strong organizational skills, with the ability to manage competing demands and prioritize tasks.
- A highly competitive salary and a day-time shift pattern of Monday-Friday, 9am-5pm.
- A strong pension scheme and the option for hybrid working.
- The opportunity to join a true market-leading employer, who puts their customers first and has an excellent track record of internal employee progression.