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Hearing Aid Specialist

2 months ago


Manchester, United Kingdom Amplifon Full time
About the Role

We are seeking a highly skilled Hearing Aid Audiologist to join our team at Amplifon. As a world-leading private hearing specialist, we are committed to delivering exceptional customer care and audiology services to our clients.

Key Responsibilities
  • Administer hearing tests and assess client needs to inform them of available options.
  • Provide an aftercare service in line with the Amplifon aftercare programme.
  • Manage the clinic with the support of a Customer Care Coordinator, including staff management.
  • Ensure a professional, courteous, and high-quality service is delivered.
  • Act as a role model for Amplifon by developing and maintaining strong relationships with stakeholders.
  • Ensure compliance with internal and legal guidelines.
  • Deliver all KPIs to planned levels and address areas of underperformance with timely action plans.
Requirements
  • Registered Hearing Aid Dispenser with the HCPC.
  • Exceptional standards of customer care and service.
  • Commercial sensitivity.
  • Strong computer literacy.
  • Action-oriented.
  • Strong analytical and judgement ability.
  • Effective communication style.
  • Numerate.
  • Organised and efficient with time.
  • Drive and tenacity.
What We Offer
  • Basic salary up to £, depending on experience.
  • Uncapped Variable Pay.
  • Company Car OR Car Allowance of £,
    - days holiday (plus bank holidays)
    - Employee Assistance Program
    - Auto-enrolment pension
    - Perkbox employee benefits (discounts, savings and more)
  • Possible relocation assistance of up to £, for candidates willing to relocate.
  • Eligibility to apply for Private Dental and Private Medical Insurance after successful completion of probation.
About Amplifon

Amplifon is a world-leading private hearing specialist, operating in countries around the world. We have one focus: our customers' quality of life. Our dedicated front and back-office professionals work together to offer the best and latest innovations in diagnostic testing, fitting, and hearing aid technologies.