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Motoring and Cycling Expert
2 months ago
We're looking for a highly motivated and customer-focused individual to join our team as an Administration and Customer Service Advisor. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities- Provide excellent customer service and support to our customers
- Work closely with our fitting team to ensure that our customers receive the best possible service
- Assist with the fitting of car parts and cycle repair
- Develop and maintain a thorough knowledge of our products and services
- Contribute to the achievement of sales targets and business objectives
We offer a competitive salary and benefits package, including:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
To be successful in this role, you'll need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Some knowledge and skills in car parts fitting and cycle repair
We're Halfords, the UK's leading retailer of motoring and cycling products and services. We're committed to providing our customers with the best possible experience and are always looking for talented individuals to join our team.
